At the core of the system we find two categories of actors:
- the customer
- the provider
There is no miracle. Every business has one of each (at least).
Most of the time, the customer is a person who needs to travel from ,point A to point B. We find here:
- people going from home to work and vice-versa
- people needing to go from home to a specific place (for leisure or by need)
- bus driver
- ticket seller (person)
- ticket controller
There may be additional parts of the system, all of them non human:
- the bus with all its amenities;
- the bus stop;
- the facilitators (desktop and mobile) allowing the customer to have a better experience;
- the traffic lights.
The geometrical view
Depending on the degree of involvement, all the parts mentioned above are close or far from the final user.